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Cookie and Privacy Policy


1. Introduction and General Terms

The DUNSCAR SELF STORAGE is committed to protecting you and your family’s personal information when you are using DUNSCAR SELF STORAGE services. This Privacy Policy relates to our use of any personal information you provide to us through the Dunscar Self Storage.co.uk website. In order to provide you with the full range of DUNSCAR SELF STORAGE services, we are sometimes required to collect information about you. This privacy policy explains the following:

  • what information DUNSCAR SELF STORAGE may collect about you;
  • how DUNSCAR SELF STORAGE will use information we collect about you;
  • when DUNSCAR SELF STORAGE may use your details to contact you;
  • whether DUNSCAR SELF STORAGE will disclose your details to anyone else;
  • your choices regarding the personal information you have provided to us;
  • the use of cookies on the DUNSCAR SELF STORAGE website and how you can reject these cookies.

As set out above, DUNSCAR SELF STORAGE is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 (these laws are referred to collectively in this Privacy Policy as the “data protection laws”). The websites contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.


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2. Consent

By entering your details in the fields requested, you signify your consent to our collecting and using your personal information in accordance with this Privacy Policy, and enable DUNSCAR SELF STORAGE and its service providers to provide you with the services you select.

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3. What information will Dunscar Self Storage collect about me?

When you sign up to participate in or receive a service from the bigyellow.co.uk website, such as, competitions, live chats, online quote, reserve online or check in online, we may ask for personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number or date of birth. Different webpages may ask for different personal information. DUNSCAR SELF STORAGE also uses cookies (see paragraph 13 below for details) and collects IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet). We use analysis software to look at IP addresses and cookies for the purpose of enhancing your user experience. This information is not used to develop a personal profile of you.

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4. How will DUNSCAR SELF STORAGE use the information they collect about me?

DUNSCAR SELF STORAGE will use your personal information for a number of purposes including the following:

  • for “service administration purposes”, which means that DUNSCAR SELF STORAGE may contact you for reasons related to the service you have signed up for, as set out in paragraph 6 below (e.g. to provide you with password reminders or to notify you that a particular service has been suspended for maintenance);
  • To inform you of relevant offers based on the information you have requested
  • IP addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use; and
  • to analyse and improve the services offered on Dunscar Self Storage.co.uk. e.g. to provide you with the most user-friendly navigation experience.

Where DUNSCAR SELF STORAGE proposes using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for your use other than as listed above.

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5. How does DUNSCAR SELF STORAGE protect your information?

When you register for our services, we offer the use of a secure server. The secure server software encrypts the information that you input before it is transmitted to us. In addition we have strict security and confidentiality procedures covering the storage and disclosure of your information in order to safeguard it, to prevent unauthorised access and to comply with the UK Data Protection Act 1998. Specifically, we shall permit only authorised employees, who are trained in the proper handling of customer information, to have access to that information. Employees who violate our Privacy Policy are subject to our usual disciplinary procedures.

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6. When will DUNSCAR SELF STORAGE contact me?

DUNSCAR SELF STORAGE may contact you:

  • in relation to the functioning of any service you have signed up for in order to ensure that DUNSCAR SELF STORAGE can deliver the services to you;
  • where you have opted to receive further correspondence (if you have previously clicked unsubscribe, requesting further correspondence will reinstate your subscription);
  • to invite you to participate in surveys about DUNSCAR SELF STORAGE services (participation is always voluntary); and
  • for marketing purposes, unless you have clicked unsubscribe (see paragraph 7 below)

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7. When will DUNSCAR SELF STORAGE contact my Emergency/Alternative Contacts?

DUNSCAR SELF STORAGE may contact your emergency/alternative contacts:

  • We will contact, disclose, discuss and provide access to Your account details to, and otherwise deal with (as Your agent), persons authorised by You in writing or identified by You to Us as your alternative contact person(s) (“Alternative Contacts”) in accordance with, and to the extent of, Your instructions.
  • In addition, in the event that We are unable to contact You at Your contact details specified in the Customer Licence (as amended or updated from time to time by notice in writing by You to Us) for any reason, We may and You hereby authorise Us to contact, disclose, discuss and provide access to Your account details to, and otherwise deal with (as Your agent), such Alternative Contacts for the purposes of and in relation to this Licence.
  • You warrant that You have the right to provide to us the personal data of such Alternative Contacts and to authorise Our use of such data for this purpose.

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8. Will I be contacted for marketing purposes?

DUNSCAR SELF STORAGE may contact you for marketing purposes, or to promote new services to you. You may opt out of these services by clicking on unsubscribe. By requesting further correspondence from DUNSCAR SELF STORAGE after this time, you are reinstating your subscription and will be required to click unsubscribe again should you wish to enforce this.

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9. Will DUNSCAR SELF STORAGE share my personal information with anyone else?

We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) or as described in paragraph 9 below. Generally, we will only use your information within DUNSCAR SELF STORAGE. However, sometimes DUNSCAR SELF STORAGE uses third parties to process your information. DUNSCAR SELF STORAGE will require these third parties to comply strictly with its instructions and DUNSCAR SELF STORAGE will require that they do not use your personal information for their own business purposes.

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10. Offensive or inappropriate content on the DUNSCAR SELF STORAGE website

If you post or send offensive, inappropriate or objectionable content anywhere on or to Dunscar Self Storage.co.uk, or otherwise engage in any disruptive behaviour on Dunscar Self Storage.co.uk, DUNSCAR SELF STORAGE may use your personal information to stop such behaviour. Where DUNSCAR SELF STORAGE reasonably believes that you are or may be in breach of any of the laws of England or Wales (e.g. because content you have posted may be defamatory), the DUNSCAR SELF STORAGE may use your personal information to inform relevant third parties such as your employer, school e-mail/Internet provider or law enforcement agencies about the content and your behaviour.

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11. How long will DUNSCAR SELF STORAGE keep my personal information?

We will hold your personal information on our systems for as long as is necessary for the relevant service, or as long as is set out in any relevant contract you hold with DUNSCAR SELF STORAGE.

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12. Can I find out what personal information DUNSCAR SELF STORAGE holds about me?

Under the Data Protection Act you have the right to request a copy of the personal information DUNSCAR SELF STORAGE holds about you and to have any inaccuracies corrected. (We charge £10 for information requests and will require you to prove your identity with 2 pieces of approved photographic identification.) We will use reasonable efforts to supply, correct or delete personal information about you on our files. Please address requests and questions about this or any other question about this Privacy Policy to Sharon McCarthy, on smccarthy@bigyellow.co.uk.

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13. Changes to DUNSCAR SELF STORAGE’s Privacy Policy

This privacy policy may be updated from time to time so you may wish to check it each time you submit personal information to Dunscar Self Storage.co.uk website. This privacy policy was last updated on 08th March 2014.

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14. Cookies Policy – Information the DUNSCAR SELF STORAGE collects from you

a. What is a cookie? A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a “device”) browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track online traffic flows. Cookies record information about your online preferences and allow us to tailor the websites to your interests. Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised services cannot then be provided to that user and accordingly you may not be able to take full advantage of all of the Dunscar Self Storage.co.uk features. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. During the course of any visit to Dunscar Self Storage.co.uk, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

b. How does DUNSCAR SELF STORAGE use cookies? Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience. DUNSCAR SELF STORAGE also use a number of independent measurement and research companies. They gather information regarding the visitors to DUNSCAR SELF STORAGE sites on our behalf using cookies, log file data and code which is embedded on our website. DUNSCAR SELF STORAGE use this type of information to help improve the services it provides to its users. The DUNSCAR SELF STORAGE strictly require that third parties do not use any information for their own business or other purposes (see paragraph 8 above).

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15. Contacting DUNSCAR SELF STORAGE about this Privacy Policy

If you have any questions or comments about this Privacy Policy please contact;
Nigel Moon
Director Executive
Dunscar Self Storage
Unit 4, Dunscar Park
Blackburn Road

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